Returns & Exchanges

At Woofhoof, we are dedicated to providing outstanding service to ensure you are a happy & loyal customer. Please see below for our return, exchange, and defect policies.


arrow_right   14 Day Returns

In our quest to retain you as happy, satisfied, and loyal customers, we will accept refund on any product that is returned, like new, within 14 days. Unfortunately, if the returned product shows wear in any way and can not be resold by us, it will not be eligible for a refund.


arrow_right   14 Day Exchanges

If you are not pleased with your product for any reason, you may exchange it for a new product within 14 days of your purchase. As shipping fees continue to increase, we do need to charge an additional shipping fee on exchanged products.


arrow_right   30 Day Defect Returns

Although our products are carefully inspected before being shipped to our customers, we understand that occasionally, a manufacture defect may be overlooked. If this occurs, please return your product within 30 days with a note of explanation.


arrow_right   Please Ship All Returns And Exchanges


288 Petticoat Lane

East Haddam, CT 06423

Family Run Business

We are a family-run business with a focus on quality, functional dog and horse products and superior customer service

Thoroughly Tested

We thoroughly test all our designs before launching them to our customers to ensure our products are durable and stylish

Customer Satisfaction

Customer satisfaction is our top priority; if you are unhappy, we want to know about it and will make it right!